October 20th 2020 at 15:00–16:00
Service Ecosystem Design
Josina Vink, Associate Professor in Service Design, Oslo School of Architecture and Design (AHO) & Design Lead, Center for Connected Care (C3) Norway
This lecture will challenge some of the existing assumptions about service design and present an alternative understanding of service design called “service ecosystem design”. With examples from the context of healthcare, this talk will bring to life a more systemic approach to service design that can help to support long-term change.
Josina Vink is an Associate Professor in Service Design at the Oslo School of Architecture and Design (AHO) and Design Lead within the Center for Connected Care (C3) in Norway. Josina has over ten years experience as a service designer working in international healthcare contexts, including in Canada, the United States and Sweden. In her practice, she has developed new services, supported policy change, facilitated shifts in practices across sectors, and led social lab processes.
Workshop after the lecture at 16:20–18
Designerly Approaches to Shaping Social Structures (workshop, max 20 people)
In this workshop, you will learn how to become more aware of invisible social structures —such as norms, rules, roles and beliefs— and intentionally shape them within a service design process. We will try out hands-on designerly methods together that can be used to support a more systemic approach to service design.
The event will be held remotely via Zoom.
More information
Sami Kauppinen, sami.kauppinen@laurea.fi